Noticed anything different when setting up call-only ad campaigns in Google Ads? In December, Google made changes to their call-only ads policy. While the changes may appear relatively minor, they have implications for advertisers wishing to use this type of ad. These updates are in line with Google’s philosophy of providing a smooth customer journey and ensuring that people engaging with ads on their search engine are finding what they want.  

Buzzfeed published an article last week largely based on a study conducted by Adthena, a paid search competitive intelligence company. The main point of the story was that Amazon engaged in a targeted strategy to aggressively bid on competitors’ branded terms over the Black Friday to Cyber Monday period.

We found the article and the supporting research to be misleading. Nothing in either piece supports the point of view that Amazon was doing anything intentionally aggressive or even differentiated. The purpose of this blog post is to provide more context as well as correct information on competitive brand bidding and Google’s trademark policy itself.

For the last couple of years, we have used BrandVerity’s Paid Search Monitoring tool to examine brand bidding during the busiest online shopping days of the year – Black Friday through Cyber Monday. We set up monitoring on some of the most anticipated gifts of the holiday season and see how advertisers take advantage of the holiday search volume surge to attract clicks. In many cases, we find ads that mislead customers and win commissions on unearned clicks.

This is the last in our four-part series on protecting your trademark in paid search. The earlier pieces included a deep dive on Google Ads trademark rules, a step-by-step guide to submitting trademark infringements to Google, and a set of commonly asked questions regarding trademark policies. While this series focuses on Google, the techniques and considerations are similar across all search engines.

Keywords are the base variable between all channels, and they are how a user communicates with a search engine. A lot of organizations strive to attain PPC and SEO synergy, but sharing keyword data remains the most important aspect of maximizing the effectiveness of these two strategies. Usually PPC and SEO are handled by two different teams, so it is important to set a regular cadence for collaboration and communication.